Shipping Policy

Effective Date: September 24, 2026

Thank you for shopping with Treadmont.

This Shipping Policy explains how orders placed through treadmont.com are processed, shipped, tracked, and delivered within the United States.

By placing an order with Treadmont, you agree to the terms described below.

1. Order Processing

Orders are generally processed within 1–5 business days after the purchase is completed.

Processing may include:

• Payment verification.

• Order confirmation.

• Product preparation.

• Quality checks.

• Packaging.

• Transfer to the shipping carrier or logistics provider.

Business days are Monday through Friday and generally exclude weekends and applicable public holidays.

Please note that the processing period is included within the total estimated delivery timeframe described below. It is not added separately.

2. Estimated Delivery Time

Our estimated total delivery timeframe is:

6–25 business days from the date of purchase.

The delivery timeframe begins on the day your order is placed, not after the processing period is completed.

For example, if an order requires several business days for processing, those processing days are already included within the estimated 6–25 business day delivery timeframe.

Orders may arrive sooner than the maximum estimated delivery time.

Delivery dates are estimates and cannot be guaranteed because transportation may occasionally be affected by circumstances outside our reasonable control.

3. Order Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review your order confirmation carefully to make sure your:

• Name.

• Shipping address.

• Products.

• Sizes.

• Colors.

• Quantities.

are correct.

If you notice an error, contact us as soon as possible at support@treadmont.com.

4. Shipping Confirmation and Tracking

Once your order has been dispatched, tracking information will be provided when available.

Tracking details may be sent to the email address associated with your order.

Depending on the carrier and shipping route, tracking information may require some time to become active after the shipping label has been created.

It is normal for tracking information to temporarily show limited movement while a package is being transferred between logistics facilities or carriers.

5. Tracking Updates

Tracking systems are operated by independent shipping carriers and logistics providers.

As a result, tracking updates may occasionally:

• Be delayed.

• Appear less frequently during transit.

• Take time to update after a package reaches a new facility.

• Show a shipping label before the first physical carrier scan appears.

A temporary lack of tracking updates does not necessarily mean that a shipment has stopped moving.

If your order remains without an update for an unusual period, please contact us at support@treadmont.com so we can review the shipment.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

• Street address.

• Apartment, suite, or unit number, when applicable.

• City.

• State.

• ZIP code.

• Recipient name.

If you discover an error after placing your order, contact us immediately at support@treadmont.com.

We will make reasonable efforts to update the address before the order is dispatched. However, we cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the carrier.

Treadmont is not responsible for delivery delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

7. Address Changes After Shipment

Once an order has been dispatched, we may not be able to modify the delivery address.

Any address change requested after shipment may be subject to the policies and capabilities of the shipping carrier.

If you need assistance, contact us at support@treadmont.com as soon as possible.

8. Delivery Delays

Although most orders arrive within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

• Carrier delays.

• Severe weather.

• Transportation disruptions.

• High-volume shipping periods.

• Public holidays.

• Local delivery disruptions.

• Security inspections.

• Incorrect or incomplete shipping information.

• Unexpected logistics or operational disruptions.

If your order has not arrived within 25 business days from the date of purchase, please contact us so we can investigate the shipment.

9. Orders That Have Not Arrived

If your order has not arrived within the estimated 6–25 business day delivery timeframe, contact:

support@treadmont.com

Please provide:

• Your full name.

• Order number.

• Email address used for the purchase.

• Any available tracking information.

Our customer service team will review the shipment and, when appropriate, contact the carrier or logistics provider for additional information.

10. Lost Packages

If a shipment is confirmed as lost in transit, Treadmont will work with you to provide an appropriate resolution.

Depending on the circumstances, this may include:

• A replacement shipment.

• A full refund to the original payment method.

Customers will not be required to pay again for an order that is confirmed as lost in transit due to the shipping process.

11. Damaged Packages

If your package or product arrives damaged, please contact us as soon as possible at support@treadmont.com.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the product.

• Clear photographs of the packaging when applicable.

We will review the information and provide an appropriate solution in accordance with our Return & Refund Policy.

12. Incorrect Items

If you receive an item that differs from what you ordered, please contact us at support@treadmont.com.

Include your order number and clear photographs of the item received.

Once the issue is verified, we will provide an appropriate solution at no additional cost to you.

13. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend first:

• Checking around the delivery location.

• Checking with other members of your household.

• Checking with neighbors when appropriate.

• Checking with your building reception, front desk, or mailroom when applicable.

• Allowing a short period of time in case the carrier marked the package as delivered shortly before completing the physical delivery.

If you are still unable to locate the package, contact us at support@treadmont.com.

We will review the available delivery information and assist you with the next steps.

14. Failed or Refused Deliveries

If a delivery cannot be completed because of an incorrect address, unavailable recipient, refused delivery, or another circumstance outside our control, the package may be returned to the sender or otherwise handled according to the carrier's procedures.

If this occurs, please contact us so we can review the available options.

Additional shipping charges may apply when a new shipment is required because incorrect or incomplete information was provided by the customer, where permitted by applicable law.

15. Multiple-Item Orders

Orders containing multiple products may occasionally be shipped separately.

If your order is divided into multiple shipments:

• Items may arrive on different dates.

• Separate tracking numbers may be provided.

• Receiving one package does not necessarily mean the entire order has been delivered.

There will be no additional product charge simply because an order is divided into multiple shipments.

16. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at:

support@treadmont.com

We will make reasonable efforts to cancel your order before it enters fulfillment or is dispatched.

Once an order has been processed for shipment or transferred to the carrier, cancellation may no longer be possible.

If the order has already been shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

17. Shipping Fees

Any applicable shipping fee will be clearly displayed during checkout before you complete your purchase.

If a free shipping promotion applies to your order, this will also be displayed during the shopping or checkout process.

Any optional expedited, priority, or upgraded shipping service and its applicable cost will be shown before payment when available.

18. Shipping Promotions

From time to time, Treadmont may offer free or discounted shipping promotions.

Such promotions may:

• Apply only during a specified promotional period.

• Apply only to qualifying products or orders.

• Be subject to specific terms displayed at the time of purchase.

The shipping terms displayed and accepted during checkout will apply to the order.

19. Delivery Estimates and Guaranteed Dates

Unless explicitly stated otherwise during checkout, all delivery dates and timeframes are estimates rather than guaranteed arrival dates.

Our standard estimated delivery timeframe remains 6–25 business days from the date of purchase.

If a specific shipping service expressly includes a guaranteed delivery commitment, the conditions displayed for that service will apply.

20. Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information.

• Monitoring tracking information when available.

• Ensuring that the delivery location can safely receive the package.

• Contacting us promptly if a delivery issue occurs.

We encourage customers to contact us whenever assistance is needed.

21. Customer Support

For questions about shipping, tracking, delivery, or your order, contact:

Treadmont
Website: treadmont.com
Email: support@treadmont.com

Customer Support Hours:
Monday through Friday
9:00 AM – 5:00 PM

We aim to respond to all customer service emails within 48 hours.