Contact information
Contact Information
We’re here to help.
If you have any questions about your order, shipping, tracking, returns, refunds, exchanges, products, sizing, or anything else related to your purchase, please contact our customer support team.
Customer Support
Treadmont
Website: treadmont.com
Email: support@treadmont.com
Customer Support Hours
Monday through Friday
9:00 AM – 5:00 PM
Our customer support team is available during the hours listed above, excluding applicable public holidays.
Email Response Time
We aim to respond to all customer service emails within 48 hours.
During periods of unusually high demand, response times may occasionally be longer. Messages are reviewed in the order they are received.
To help us assist you as quickly as possible, please include your order number when contacting us about an existing purchase.
Order Assistance
For questions regarding an order, please include:
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Your full name.
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Order number.
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Email address used when placing the order.
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A clear description of your question or issue.
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Photos of the product or packaging when relevant.
Providing this information helps our team review your request and provide an appropriate solution.
Shipping and Tracking Questions
Orders generally require 1–5 business days for processing.
Our estimated total delivery timeframe is 6–25 business days from the date of purchase, including the processing period.
When available, tracking information will be provided after your order has been dispatched.
If you have questions regarding your shipment or tracking information, contact us at support@treadmont.com.
Returns, Exchanges, and Refunds
For return, exchange, cancellation, or refund requests, please contact:
Please include your order number and details about your request.
Eligible returns and refunds are handled according to our Return & Refund Policy.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Include:
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Your order number.
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A description of the issue.
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Clear photos of the product.
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Photos of the packaging when applicable.
Our team will review the information and assist you with an appropriate resolution.
Contact Us
Treadmont
Website: treadmont.com
Email: support@treadmont.com
Customer Support:
Monday through Friday
9:00 AM – 5:00 PM
Email Response Time:
Within 48 hours